Emsix
contact
address

HelpDesk / End User Telephone Support
Onsite Hardware and Software Break / Fix
Remote Session Support via GotoMeeting

HelpDesk/ End  User Telephone Support
A trained, friendly Emsix technician is always available. Just call our support line (1-248-649-8086) and we’ll be there whenever a computer related question arises. No matter what the problem is, whether your email is down, you can’t access a server, or your laptop is flashing a blue screen, you can rest assured that help is just a phone call away.

Onsite Hardware and Software Break / Fix
Should you need onsite assistance, day or night, we’ll dispatch a technician to your location and make your IT needs our priority.  At Emsix, we have made a business out of taking your problem as seriously as you do.

Remote Session Support via GotoMeeting
Oftentimes, it is most efficient for us to address your IT concerns using our secure "remote control" software.  Within seconds an Emsix technician can take control of your desktop or server, and using the telephone can walk through your problem or question in real time while you watch them work. Over 85% of support issues can be resolved with a “remote session”.

Software Upgrades & Patch Management
Data Backup: Onsite and Offsite
Security / Firewall

Software Upgrades & Patch Management
When it’s time to tune-up your PC, Emsix will be there to make sure you have the current service packs and any patches necessary to keep your system running the way it’s supposed to.

Data Backup: Onsite and Offsite
Your business can’t afford to lose critical data – or even be without it for lengthy periods of time.  Emsix takes a proactive approach to Data Backups by assessing your needs and helping you design and implement both internal and offsite backup systems to meet your specific requirements.  In the inevitable event of data loss, Emsix will be there to restore your data and ensure business continuity.

Security / Firewall
It seems that a new virus appears every day.  With that type of creativity and persistence from hackers, it is critically important that today’s businesses approach security as an active, ongoing process. Emsix performs regular vulnerability assessments to stay on top of the security threats and trends that affect firewalls, VPN and communication encryption, making sure you stay current, and protected.  We even help with basic administrative tasks like password management in an ongoing effort to keep your business and your data safe from outside threats.

Exchange / (SMTP / IMAP / POP)
Cell Phone / Exchange Integration
Corporate Instant Messaging
Anti-Virus / Spam Filters

Exchange /(SMTP / IMAP / POP)
If you’re like most companies, email is vital to your business. Emsix will actively manage your exchange system to ensure both inbound and outbound mail is flowing properly.  With email being such a mission critical tool, Emsix makes technicians available 24/7 to log into your system and correct problems as they arise.
       
Cell Phone / Exchange Integration
Emsix provides expert support in cell phone / Exchange integration making it possible to realize the true value of your Smartphone or Pocket PC Phone by configuring and connecting it properly with your exchange server.

Corporate Instant Messaging
An intelligent instant messaging strategy takes into account security, network and technology considerations.  Let Emsix assess your specific needs and advise, implement and administer your corporate messaging system.

Anti-Virus / Spam Filters
As a part of our proactive server and system maintenance routine, Emsix updates virus profiles and ensure your antivirus programs are current and functioning properly.  In addition, we regularly monitor spam filters to keep email communication running smoothly and efficiently, minimizing unwanted and unsolicited communications.


Multi-platform environments (Windows, Macintosh and Linux)
Software and Database Management
Install / Configuration
Workflow Design / Management

Multi-platform environments (Windows, Macintosh and Linux)
With unmatched experience serving the creative industry, Emsix specializes in helping advertising agencies, design firms, printers, pre-press houses and in house marketing departments successfully integrate their Mac-based studios into Windows and Linux-based business environments.  If your IT environment requires the successful integration of any of these unique environments, trust the experts. Trust Emsix.

Software and Database Management
When software and databases can’t communicate with each other, it can literally turn your operation upside down.  Emsix technicians implement solutions to countless software and database compatibility and communication issues helping keep your business running, and communicating, smoothly.

Install / Configuration
Oftentimes, small businesses either don’t have the time – or staff the talent – to manage the most fundamental of IT related issues like hardware and software installation and configuration. Not only does Emsix take care of these issues for you, but our technicians are so familiar with most major software and hardware platforms, that we can often accomplished a project in a fraction of the time it would take an internal resource to do the same job.

Workflow design / Management
When it’s time to design something as important as your network or data workflow process, nothing makes more of a difference than having a trusted consultant who has literally “been there, and done that” before.  The efficiency, time and financial savings that result from engaging an Emsix technician early on in the process will be regarded as of one of the best investments you have make in your IT infrastructure.